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The screen keeps showing Connecting

  • Answered
    • troubleshooting
    1742
    asked 4 months ago

    The screen keeps showing on "Connecting..."

    Answer:

    First thing to try

    This can be a very simple refreshing issue:

    • Press F5 to refresh the page
    • Press CTRL + F5 to force a refresh and clean cache

    If the refresh did not work then it is likely an interface hosting problem. If this is true then the terminal view will show a line in yellow, or red, with a related message.

    The terminal is only shown on the Windows operating system. On macOS and Linux a log files are created and stored into the ../HTS/Log directory.

    Second thing to try

    HaasOnline Trade Server requires two ports. By default port 8090 is used for hosting the HTML interface and port 8092 is used for hosting a WebSocket to make the interface interactive.

    We can already confirm port 8090 is working if you see the interface saying "Connecting..." so this hosting issue is very likely to be related to port 8092.

    To solve this we need to explore some technical things. It will look a bit complex but it is really simple.

    You will need to edit the <HubPort> from 8092 to 8088. Save the file once you are done. If port 8088 still doesn't work, you can try 8060 as well.

    You can find the file in:

    • Windows: My DocumentsHTSSettings
    • macOS:  ~/Library/Application Support/HTS/Settings/
    • Linux: root/HTS/Settings

    On macOS and Linux it might be possible this solution is not working. Please contact the support team if a problem persists.

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